Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page .  

Bus Passes (The National Bus Concession) FAQ's

Applying for concessionary fares - important information from 1 October 2012

From 1 October 2012, Essex County Council will have a centralised system for bus pass applications, offering residents an improved, consistent service across the county.

From 1 October, Essex residents who are applying for an older persons or disabled persons bus pass for the first time, need to apply to Essex County Council. Residents can apply by:

Downloading an application from www.canigetapass.org.uk
Collecting an application form from their local libraries
Calling 0845 200 0388 for an application form or for assistance completing one.

Current pass holders who have passes due to renewal will be automatically sent replacements, rather than having to reapply.

However, if pass holders have moved since their current pass was issued they should contact ECC on buspass.team@essex.gov.uk or by calling 0845 200 0388.

Further information is available from the Essex County Council website.