Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Bus Passes (The National Bus Concession) FAQ's

Applying for concessionary fares - important information from 1 October 2012

From 1 October 2012, Essex County Council will have a centralised system for bus pass applications, offering residents an improved, consistent service across the county.

From 1 October, Essex residents who are applying for an older persons or disabled persons bus pass for the first time, need to apply to Essex County Council. Residents can apply by:

Downloading an application from www.canigetapass.org.uk
Collecting an application form from their local libraries
Calling 0845 200 0388 for an application form or for assistance completing one.

Current pass holders who have passes due to renewal will be automatically sent replacements, rather than having to reapply.

However, if pass holders have moved since their current pass was issued they should contact ECC on buspass.team@essex.gov.uk or by calling 0845 200 0388.

Further information is available from the Essex County Council website.