Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Drains FAQ's

Questions

 

My drain is blocked but other properties connect to this sewer. I cannot afford to keep paying out for it to be cleared but no-one else will. Can you help?

Anglian Water have taken over responsibility for practically all private sewers and most drains outside property boundaries that connect to the public sewer network. This applies to both residential and commercial properties and both foul and surface water systems although surface water drainage that runs to soakaways and ditches etc will be unaffected.

Therefore if you are affected by a blocked sewer ring Anglian Water on 08457 145145.

My drain/sewer is blocked, what should I do?

 

Anglian Water have taken over responsibility for practically all private sewers and most drains outside property boundaries that connect to the public sewer network. This applies to both residential and commercial properties and both foul and surface water systems although surface water drainage that runs to soakaways and ditches etc will be unaffected.

Therefore if you are affected by a blocked sewer ring Anglian Water on 08457 145145.