Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Drains FAQ's

Questions

 

My drain is blocked but other properties connect to this sewer. I cannot afford to keep paying out for it to be cleared but no-one else will. Can you help?

Anglian Water have taken over responsibility for practically all private sewers and most drains outside property boundaries that connect to the public sewer network. This applies to both residential and commercial properties and both foul and surface water systems although surface water drainage that runs to soakaways and ditches etc will be unaffected.

Therefore if you are affected by a blocked sewer ring Anglian Water on 08457 145145.

My drain/sewer is blocked, what should I do?

 

Anglian Water have taken over responsibility for practically all private sewers and most drains outside property boundaries that connect to the public sewer network. This applies to both residential and commercial properties and both foul and surface water systems although surface water drainage that runs to soakaways and ditches etc will be unaffected.

Therefore if you are affected by a blocked sewer ring Anglian Water on 08457 145145.