Introduction
Castle Point Borough Council ("the Council") have designed a Council housing neighbourhood management Policy that describes the Council’s proactive approach to property and neighbourhood management, recognising the influence of the neighbourhood on the overall community.
The Council’s approach to keeping neighbourhood and communal areas well maintained
Keeping the Council’s neighbourhoods clean and tidy is a shared responsibility of the Council and residents.
The Council is responsible for repairing and maintaining all parts of the buildings it owns. It will ensure that facilities are regularly inspected, maintained, kept clean, safe, and secure; promptly repaired when needed; kept free of graffiti and litter; and adequately serviced and lit.
The Council is responsible for the maintenance of open spaces and communal areas, which primarily include landscaping, grass cutting and grounds maintenance arrangements across the Council’s housing estates.
Communal areas
There’s a No Smoking policy in the communal areas of all Council-owned buildings – including vaping.
Internal communal areas, including entrance halls, stairwells, landings, corridors, etc. must be always kept clear of obstructions. Even the temporary storage of items in these areas poses a risk of fire and injury to other residents who share the space.
Residents are not permitted to store or charge their mobility scooters in internal or external communal areas on Council estates. If a mobility scooter poses a serious fire and safety risk, the Council may take immediate action for removal without giving prior notice.
Dogs should always be kept on a lead the internal and external communal areas.
Vehicles
All vehicles on Council land should be taxed, insured, and have a valid MOT. Abandoned vehicles on public land pose a threat to the safety of residents and visitors and the environment as they can be dangerous.
How do I report issues with the cleaning or maintenance of the communal areas, or abandoned vehicles?
T: 01268 882200
E: firstcontact@castlepoint.gov.uk