Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, our operating hours remain unchanged.

You are still able to access services and information from the website 24/7 and via email and phone during operating hours.

For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.

For information on our services, including waste collections, please see our Service update and information page

For information on businesses and business rates, please see our Business advice page

#StayHomeSaveLives

Missed Collections - how to report

If you have had your recycling or refuse collection missed, please follow these steps to report it.

1. Have you got the correct collection day and that it was presented by 7am?

refuse calendar, refuse and recycling calendar

If you have the wrong day, please re-present the waste on your next collection day.

 

2. Has the recycling been contaminated?

If you have presented any recycling with the incorrect items your recycling sack/box/bin will have a notififcation on it.  If you have a notification correct the items and re-present on your next collection.

 

3. Report it

If you have checked all the above then you can report it to us:

email: recycling@castlepoint.gov.uk

call: 01268 882200

 

**** Missed collections must be reported within 2 working days of the correct collection day.