Missed Collections

Before reporting a missed collection, please check if your waste was presented:

  • on the correct collection day*
  • by 7am on the day of collection
  • without contamination**

*If you have the wrong day, please re-present the waste on your next collection day.

**If you have presented any recycling with prohibited items (for example, food waste in pink sacks), your recycling sack/box/bin will have a notification on it informing you that your waste was not collected because of this.  Please ensure you do correctly separate your waste for the next time, and present it on your next collection day.


Reporting a missed collection

If you have checked the information above, please report a missed collection by emailing recycling@castlepoint.gov.uk or by calling us on 01268 882200.


Additional information

Missed collections must be reported within 2 working days of the correct collection day.

We will try to collect your reported missed collection at the earliest possible time as resources allow.