Refuse & recycling collections will be one day late week commencing Monday 29th May, due to the bank holiday.
Please note this does not affect country route residents.
It’s important you let us know straight away when you move home, so you pay the right amount of Council Tax.
Using Your Online Account
If you have an online account with us, you can let us know you’ve moved via OpenPortal. Simply click on the ‘Council Tax’ tab, click your reference number, then select an option from the menu on the left-hand side of the screen.
Don’t have an account? Register now for easy access to your information on Council Tax, Benefits, Business Rates and more. If you need support with this, please see our Handy Hints to help you register your account.
Please tell us straight away via our Moving In form linked below so you have more time to pay your bill; you must pay it by 31 March. We will charge you from the date you have moved into your new home.
Please note: Your old council will charge you up to the date you left their area - remember to tell them the date you moved so they get your charge right.
Please use our Moving Home form linked below to let us know that you have moved within Castle Point.
Alternatively, if you have signed up for our OpenPortal service, you can save time by completing a Move Within form via your online account, as mentioned previously.
Once you’ve told us, we'll send you a revised bill showing anything you still owe for your old address, along with details of what you owe for your new address.
If you've overpaid for your old address, we will usually use the credit to reduce what you owe at your new address. Your revised bill will tell you what your new instalments will be.
Please use our Moving Home form linked below to let us know that you have moved out of Castle Point.
Alternatively, if you have signed up for our OpenPortal service, you can save time by completing a Move Within form via your online account.
We charge you up to the date you moved out. Your new council will charge you from the day you move into their area - remember to tell them you have moved in so they can bill you at your new address.
You must tell us about the following changes straight away or you may end up paying the wrong amount of Council Tax.
The following changes may affect how much Council Tax you need to pay:
If any of these apply to you, please see our Council Tax Discounts page or contact us at firstname.lastname@example.org