Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
- Why did you introduce fortnightly non-recyclable collection?
- I am worried having a fortnightly non- recyclable waste collection will cause it to smell and increase the chance of animals getting to it?
- If I produce a lot of non-recyclable waste and have limited storage what can I do?
Fortnightly non-recyclable (black sack) collections were introduced as it believed that a weekly collection is no longer necessary. With the extension of the recycling collection service to include a weekly food waste collection, there should be no items to be contained within the non-recyclable sack that cannot be kept for a fortnight.
The non-recyclable collection will be within a grey sack, only items that are not able to be recycled within any of the recycling collection schemes should be placed within these sacks.
In the food waste consultation, 73% of respondents told us that they would be happy with a fortnightly non-recyclable collection.
The non-recyclable (black sack) collection will be on alternate weeks to the pink sack, glass and textile collections.
I am worried having a fortnightly non-recyclable waste collection will cause it to smell and increase the chance of animals getting to it?
With the new weekly food waste collection your non-recyclable waste should only contain a few items which cannot be recycled, there should be nothing that will smell or attract animals.
It should be possible for you to recycle 90% of your waste. This will reduce your non-recyclable waste and free up some space.