By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Fortnightly non-recyclable (black sack) collections were introduced as it believed that a weekly collection is no longer necessary. With the extension of the recycling collection service to include a weekly food waste collection, there should be no items to be contained within the non-recyclable sack that cannot be kept for a fortnight.
The non-recyclable collection will be within a grey sack, only items that are not able to be recycled within any of the recycling collection schemes should be placed within these sacks.
In the food waste consultation, 73% of respondents told us that they would be happy with a fortnightly non-recyclable collection.
The non-recyclable (black sack) collection will be on alternate weeks to the pink sack, glass and textile collections.
With the new weekly food waste collection your non-recyclable waste should only contain a few items which cannot be recycled, there should be nothing that will smell or attract animals.
It should be possible for you to recycle 90% of your waste. This will reduce your non-recyclable waste and free up some space.