Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Other Collections

Questions

Why did you introducing a fortnightly non-recyclable collection?

Fortnightly non-recyclable (black sack) collections were introduced as it believed that a weekly collection is no longer necessary. With the extension of the recycling collection service to include a weekly food waste collection, there should be no items to be contained within the non-recyclable sack that cannot be kept for a fortnight.

The non-recyclable collection will be within a grey sack, only items that are not able to be recycled within any of the recycling collection schemes should be placed within these sacks.

In the food waste consultation, 73% of respondents told us that they would be happy with a fortnightly non-recyclable collection.

The non-recyclable (black sack) collection will be on alternate weeks to the pink sack, glass and textile collections.

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I am worried having a fortnightly non-recyclable waste collection will cause it to smell and increase the chance of animals getting to it?

With the new weekly food waste collection your non-recyclable waste should only contain a few items which cannot be recycled, there should be nothing that will smell or attract animals.

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If I produce a lot of non-recyclable waste and have limited storage what can I do?

It should be possible for you to recycle 90% of your waste. This will reduce your non-recyclable waste and free up some space.

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