Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Service Update

Unfortunately due to a staff shortage we currently have a backlog of up to 6 weeks. We regret that it will not be possible to provide revised determination dates for applications as we try our best to determine these as efficiently as possible.

Planning Application Fees

For information regarding how much the planning application fee will be please see the Planning Portal guidance document.

Payment will be requested when you make your planning application on the Planning Portal. When an application is submitted via the Planning Portal, the fee must be paid via the Planning Portal, otherwise it will not be processed through to us.

If not, you will be prompted to make payment either online or by
credit / debit card by calling our Customer Services team on 01268 882200 during Council opening hours.