Reduced Services
Coronavirus (COVID-19) Update
In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.
Whilst the offices are closed to visitors, our operating hours remain unchanged. You are still able to access services and information from the website 24/7 and via email and phone during operating hours.
For information and advice on the Council’s response to coronavirus (COVID-19), changes to Council services, the support that is available to residents and businesses, and to volunteer to help in your community, please see our Coronavirus information page
We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council
Private Sector Housing
We work to improve the health, safety and well-being of the residents in our borough in a number of ways:
- Investigate complaints of disrepair in privately rented accommodation
- Offer advice to private landlords
- Work with Basildon District Council and Occupational Health to provide means tested grants for those who need to make adaptations to their homes
- Work in partnership with Rochford District Council and the National Landlords Association to host forums for our landlords and agents
- License caravan sites
Please note: We do not investigate complaints relating to council properties or where there are private sector leasing agreements between private landlords and the Council. Please speak to your housing officer. If your landlord is a housing association you should use their complaints procedure before approaching us for assistance.
