Coronavirus (COVID-19) Update
In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.
Whilst the offices are closed to visitors, our operating hours remain unchanged.
You are still able to access services and information from the website 24/7 and via email and phone during operating hours.
For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.
For information on our services, including waste collections, please see our Service update and information page
For information on businesses and business rates, please see our Business advice page
Restorative Justice and Mediation
Can Mediation Help You?
Mediation can help any individuals to seek agreement with the help
of an impartial third party - the Mediator.
The Mediator is there to help you communicate with the other party
and will ensure all parties are able to express their own views,
helping everyone come to a mutual agreement and settle their
differences. Mediation is an entirely confidential process, the parties stay in
control, the Mediator will not impose a solution on you.
Mediation can be cheaper, less stressful and quicker than taking
formal action and is now considered the first alternative to
expensive and lengthy court proceedings.
What types of dispute can mediation help with?
Any Community and Neighbour dispute.
· Noise nuisance
· Damage to property
· Neighbour disputes
Who can use the service?
Mediation with the Mediation and Advice Service is currently free for residents in the Castle Point area. This is funded by the Community Safety Partnership.
Restorative Justice is a process which gives victims the opportunity to meet or communicate with those who have offended against them. It holds offenders to account and helps them take responsibility for the harm they have caused. Both parties discuss next steps and the offender can then make amends. To enable these interactions to take place the Police & Crime Commissioner for Essex, has created a Restorative Justice hub, which is made up of agencies across Essex who work to support victims of crime, reduce offending and support communities.