Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Review Form

Castle Point Borough Council conducts regular reviews to ensure customers are receiving their correct entitlement to Housing Benefit/Local Council Tax Support.

If our records show that you are receiving Housing Benefit/Local Council Tax Support you may be asked to complete a review in order to ensure that the information we hold regarding your entitlement is accurate and up to date.

If you receive a letter, email or text message asking you to complete an online Housing Benefit/Local Council Tax review you can complete the review process now by completing the review form online here: Online Housing Benefit/Local Council Tax Support Review Form

When you have completed the form but before submitting the form please upload supporting evidence by using the Upload & Attach File.