Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Castle Point Borough Council conducts regular reviews to ensure customers are receiving their correct entitlement to Housing Benefit/Local Council Tax Support.
If our records show that you are receiving Housing Benefit/Local Council Tax Support you may be asked to complete a review in order to ensure that the information we hold regarding your entitlement is accurate and up to date.
If you receive a letter, email or text message asking you to complete an online Housing Benefit/Local Council Tax review you can complete the review process now by completing the review form online here: Online Housing Benefit/Local Council Tax Support Review Form.
When you have completed the form but before submitting the form please upload supporting evidence by using the Upload & Attach File.