Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
We are aware of an issue in accessing the Castle Point Home Choice website – More information here
Castle Point Borough Council conducts regular reviews to ensure customers are receiving their correct entitlement to Housing Benefit/Local Council Tax Support.
If our records show that you are receiving Housing Benefit/Local Council Tax Support you may be asked to complete a review in order to ensure that the information we hold regarding your entitlement is accurate and up to date.
If you receive a letter, email or text message asking you to complete an online Housing Benefit/Local Council Tax review you can complete the review process now by completing the review form online here: Online Housing Benefit/Local Council Tax Support Review Form.
When you have completed the form but before submitting the form please upload supporting evidence by using the Upload & Attach File.