Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Street Lighting FAQ's

Can you repair the street light outside my property?

Castle Point Borough Council is responsible for the repair and maintenance of street lighting on land it owns such as car parks, parks and open spaces.

Castle Point Borough Council is not responsible for the maintenance of street lighting in Private Streets or Private Roads, the responsibility remains with the local property owners. This may mean that residents will need to conduct further private research to establish who may have responsibility for the lights; things to consider might include local property deeds, land registry records or any historic agreements entered into with the developers of the area.  Regrettably Castle Point Borough Council and Essex County Council are unable to assist further with the ownership of the street lights on these occasions.  

Anyone needing to carry out work on street lights is recommended to use a contractor who is HERS registered. The website is http://www.thehea.org.uk/hers/ which includes a tab showing registered organizations.

The electrical connection (cable in column) is via the UKPN (electricity board) network. Anything above the electrical cut out (like in a house) can be repaired by a contractor. Normally the electrical supply, the cut out and its enclosed fuse within the street light is the responsibility of the Distribution Network Operators this is UKPN and their website is https://www.ukpowernetworks.co.uk/

For street lights that are the responsibility of Essex Highways (Essex County Council), please contact them on 0845 603 7631 or use the following link http://www.essexhighways.org/transport-and-roads.aspx