Reduced Services

Christmas and new Year closure

Christmas treeThe Council offices will be closed from 4.45pm Friday 21 December 2018 and will re-open at 8.45am on Wednesday 2nd January 2019.

Emergency calls may be made throughout the holiday period on 01268 758357

Castle Point Borough Council wishes all its residents a Merry Christmas and good wishes for the forthcoming year.

Updated: 5 December 2018

Surface Water (Pluvial) Flooding

Surface water flooding happens when rainwater does not drain away sufficiently through the normal drainage systems or soak into the ground, but lies on or flows over the ground instead.

The Council is aware that there are drainage issues on Canvey Island and are working with the relevant partner agencies to rectify the issue as best as possible.

The Council itself has a limited role regarding surface water flooding, Essex County Council is the designated Local Flood Authority for Essex with the duty to investigate, reduce and mitigate surface water flooding.

Being Prepared for Flooding

Due to the nature and origin of flooding within the Castle Point area i.e. thunderstorms/downpours, it is recommended that residents are aware of how to receive severe weather and flood warnings, as well as knowing how to prepare for potential flooding.

The Met Office provides Severe Weather Warning updates (i.e. rain, snow, wind etc.). You can receive these through the Met Office App or by visiting their website

The Environment Agency provides flood alerts and warnings however, these only cover river and coastal flooding, NOT surface water flooding. You can sign up to receive flood alerts for your local area or call 0345 988 1188.

You can also receive all of these alerts and warnings through the British Red Cross Emergency App.

If you live in a potential or designated flood risk area, we strongly recommend that you, your family, and your property are prepared for flooding. The National Flood Forum provides information on how to be prepared for flooding whilst Blue Pages offers independent property protection advice.

Reporting Flooding

If your life or someone else’s is in danger during a flooding incident always dial 999!

If there is no life risk then you can report flooding incidents from the following site: