Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

OPENPortal Online Account

If you already have your username and password or would like to Register then  Click Here
 

If you have forgotten your username and password, you can request new ones on the login page.

Please fill out all the fields on the form to register.Once your request has been received, we will send you a link to this login page, along with your username and password. Use the ‘Handy Hints’ below if you need help to register.

Join over 6,000 residents and businesses who have already signed up to this service and get free, convenient, and secure online access to their Council Tax, Benefits, and Business Rates accounts. Help us to use less paper, printing, and postage by receiving your correspondence by email or text. Details are linked to our live systems, so information is always accurate and up to date.

If you change your contact details, such as your email address or telephone number, please let us know as soon as possible so that we can update the records held on our system.

Please note that this service is not available Monday to Friday between 7:30 am to 7:35 am, and between 10:00 pm and 12:00 am due to essential maintenance.

 

Handy Hints
 
Please click on the following link to see the Handy Hints on using OPENPortal; Handy Hints OPENPortal v4.pdf

Once you are registered, you can:

  • change your username and/or password. We recommend changing both to something more memorable;
  • look at your account details and how we work out your bills;
  • look at the payments you have made to your account;
  • look at your Council Tax Support and Housing Benefit details and see how we work them out;
  • look at your reductions, reliefs and awards;
  • check your Council Tax band or rateable value on your business premises;
  • download your documents directly from the website. When a document becomes available, we will email you.
 
Advice and Support

Please see the advice and support timetable  Advice & Support Timetable[pdf] 311KB  showing what is available across the borough for free.