Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Warning: Council Tax refund email scam

Please be aware of a scam where people are receiving an email saying they are entitled to a Council Tax refund and a link is provided to follow.  You should not click the link in the email.

If you have been a victim please contact the Police straight away, or report it to Action Fraud https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime.

Castle Point Borough Council does not ask for information in this way and will not cold call, text or email you asking for bank details or other personal information.