Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Worries/Problems

Questions

Won't my external food waste caddy get broken into by animals before it is collected?

Your external caddy has a lid lock, designed to prevent animals from breaking into it or spilling if tipped over.
Always remember to keep your caddy lid fully closed and this will lock the lid shut.

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Will my food waste caddy smell?

It shouldn’t if you empty your kitchen caddy out regularly into your external caddy and line your caddy. Rinsing out your caddies from time to time will also help.

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What if I fill my food waste caddy before collection?

If you require a second external food waste caddy please email recycling@castlepoint.gov.uk and we will deliver one to you. However, it may be possible for you to reduce your food waste which could also save you up to £50 a week on the food bill. For more information please go to www.lovefoodhatewaste.com.

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If I notice I produce a lot of food waste, what can I do?

For practical advice on how to reduce your food waste and save up to £50 per month on your food bill visit: www.lovefoodhatewaste.com.


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