Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Arcades

Under the Gambling Act 2005, Amusement Arcades are divided into three types -

  • Adult Gaming Centres (AGC's)
  • Licensed Family Entertainment Centres (FEC's)
  • Unlicensed Family Entertainment Centres (unlicensed FEC's)

Adult Gaming Centres (AGC's)

An AGC can offer up to 4 Category B3/4 machines and an unlimited number of Category C and D machines (See our other related items on the right, Gaming Machines section for definition of machine categories and the prizes they are allowed to offer).

They must hold the relevant operating and personal licences from the Gambling Commission and a premises licence from their local Licensing Authority.

No one under the age of 18 years is permitted to enter an AGC.

Family Entertainment Centres (FEC's)

FEC's fall into two categories, those offering:

  1. an unlimited number of Category C and D gaming machines, with the Category C machines located in an 'adult only' area.  This requires an operating licence from the Gambling Commission and a relevant premises licence from the local Licensing Authority.
     
  2. an unlimited number of Category D gaming machines.  This requires a Unlicensed Family Entertainment Centre Permit from the local Licensing Authority.

Under the Gambling Act 2005, licensed AGC's and FEC's need an operating licence from the Gambling Commission, and the majority of Senior Management will need personal licences.

For further information, please contact the Licensing Unit on 01268 882480 or www.gamblingcommission.gov.uk.