Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

BC Miscellaneous FAQ's


Could you please advise me on the requirements of the Disability Discrimination Act?

Information is available at the Disability Rights Commission website or the Equality and Human rights Commision website. 

What are my property boundaries, and which fence / trellis / railings / wall on my property am I responsible for?

You will need to look at your deeds. If you have a mortgage your deeds are usually with your bank, building society or mortgage provider.

Alternatively you can contact the Land Registry on 01733 288288; their website is There is a charge made by the Land Registry for obtaining this information.

Where can I obtain information on the requirements of the Party Wall etc Act.?

Please Click here which is a link to the explanatory booklet on the Act.

How do I report a dangerous building or structure?

During normal office hours contact the Council’s Building Control Manager on (01268) 882200, out of normal office hours please contact the Council’s Emergency Control Centre on 0800 833 162.



Where can I obtain Building Regulation application forms?

Building Control forms


What are the charges for a submission?

If you need further advice with our Building Control Fees please contact a Building Control Surveyor.