Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council is committed to delivering quality accessible services to the people of Castle Point.

We want to listen and respond to local people and to put the community at the heart of what we do.

As part of this commitment, we give people the opportunity to have a say in the decisions that affect them and in the services the Council provides.

Effective and appropriate consultation is the key to ensuring our service users and all our stakeholders can be part of planning, prioritising and improving our services to meet the needs of the people in the Borough.

Well used consultation is a valuable tool for improving the quality and cost effectiveness of our services, for keeping us in touch with our community and for enhancing local democracy.

We can't do this without your help. We need you to take part in consultation, to tell us what we do well, what we don't do so well and what changes or improvements you would like to see made to service delivery.

If you would like to see what else is happening in the Thames Estuary regions, with regards to regeneration and development please visit, a new online TV news channel dedicated to the Thames Gateway. This major new project aims to boost the economy of the whole Thames estuary region - in London, Kent and Essex, through the development of marshland, farmland and brownfield land.

Call for Community Ideas

An Call for Community Ideas to get people involved in improving the community.