Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Freedom of Information (FOI)

Castle Point Borough Council has in the past fully embraced previous legislation such as the Data Protection and Access to Information Acts that allow for access to details of our work. 

The Council has always strived to work in an open and interactive way with our citizens and is happy to embrace the requirements of the Freedom of Information Act. There are some exemptions which are laid down in the Act but, as a general rule, we will provide information wherever possible. 

The Act came into effect on 1 January 2005 and states -

 'Any person making a request [in writing] for information to a public authority is entitled:

 (a) to be informed in writing by the public authority whether it holds information of the description specified in the request, and

(b) if that is the case, to have that information communicated to him.'

 Requests must be dealt with within 20 working days.

Please check the Council's Publication Scheme and our Guidance on Freedom of Information Requests as these provide details about the information we publish, how to obtain it and where to find it on the website (where applicable).

Not us

To save you time and assist you in making your request to the correct authority Castle Point Borough Council do not deal with the following:

  • Schools
  • Childcare issues
  • Social Care
  • Highways
  • Damaged road surfaces

Essex County Council can provide the information using the following details:

Your Right to Know
Information Sharing Information Security
Po Box 11
County Hall
Market Road CM1 1LX

YourRightToKnow@essex.gov.uk
 

Publication scheme

Please click the link below to view the Council's Publication Scheme

Publication_Scheme.pdf [pdf] 414KB

Legal Guidance on Freedom of Information Requests.pdf [pdf] 93KB