By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Castle Point outsource to ABS who provide Network, Server and Desktop support. This contract runs to from October 2020 for 5 years.
Castle Point will go to tender on all major projects, these follow the OJEU framework. Please register at https://www.tendersdirect.co.uk/ to get notification of contracts put out to tender.
|Vendor||Modules/Service||Cost||Contract End Date|
|Uniform||Building Control, Planning (Development Control), Local Land Charges, Environmental Health.||£28.000pa|
None - Service is outsourced
|GGP||GIS and Address Management (LLPG)||£15,000 pa|
|Lalpac||Licensing (inlc Taxi's, alcohol, etc.)||£3,500 pa|
|Private Sector Housing||don't use|
|Trading Standards||ECC Function|
Castle Point has no mobile developer or invested in mobile apps. All apps developed are for the web and are reliant on being css compliant to make them mobile friendly.
Currently under contract to Ricoh until August 2023.
Castle Point have the following number and model of MFD's. All these machines are connected to the network via cable. Print management is handled through Papercut and users access the devices with a swipe card.
|Year||Type of attack||Details||Consequences|
|2016||Ransomware||Two separate attacks Affecting one user on each occasion||Minimal disruption, rebuilt machines and restored user data from backup. No ransom was paid. No data was lost.|
The council outsources network infrastructure and hardware support. Part of this payment includes security and as such a breakdown on costs specific to security resources is not possible. The third party is responsible for ensuring that we have firewall, server and client antivirus as well as spam filters in place.
IT equipment is recycled through Capita, who provide IT support to the Council. The equipment is thoroughly cleansed and a certificate of destruction provided.
Castle Point utilises Microsoft Office 365 for email and personal file storage, supported by Cloud Direct
The website www.castlepoint.gov.uk is hosted off site, supported by VerseOne.