Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
Housing Management Officers - Please contact your HMO with issues relating to anti social behaviour, mediation, mutual exchanges, tenancy terminations, tenancy audits, support or any other issues directly relating to your tenancy.
If you are unsure who your Housing Management Officer is please call 01268 882200 or email TenancyOfficers@castlepoint.gov.uk
Resident Involvement - Please speak to your Housing Management Officer with issues relating to the newsletter, complaints, the tenant or leaseholder forums, estate inspections, fly-tipping, surveys, or support. The officers can be reached via email at TenancyOfficers@castlepoint.gov.uk
Any repairs or maintenance issues should be reported on the following numbers:
For General Repairs please ring MCP Property Services 24/7 call line on 01268 919076
You can now report a repair and book an appointment via MCP's web portal click on the following link Postcode Picker (mcp.community) and follow the basic steps to report your repair. The portal has helpful videos to assist you to fix the issue if you wish.
For Gas Repairs please ring Aaron Services 24/7 call line on 01702 415891
For all other repairs please ring 01268 882326
Always check that the repair is our responsibility before calling. Your tenants handbook will inform you of which repairs you are responsible for in your property. Alternatively if you can view and download the relevant booklet here: Repairs and Maintenance - Book Three[pdf] 341KB
If you need support or information relating to bidding, applications, the housing register or transfers, or our sheltered schemes please call 01268 882330.
Garages enquiries - please call 01268 882357.
If you have any issues surrounding homelessness please contact our Housing Options team on 01268 882200.