Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our  Coronavirus information page

You are invited to view and contribute to the The Mayor's Covid Record of Reflection

Housing Services Message

We are currently running a Housing Allocation Policy Consultation until 4th March – we would welcome your comments.

Housing Contacts

Housing Management Officers -  Please contact your HMO with issues relating to anti social behaviour, mediation, mutual exchanges, tenancy terminations, tenancy audits, support or any other issues directly relating to your tenancy.

If you are unsure who your Housing Management Officer is please call 01268 882200 or email TenancyOfficers@castlepoint.gov.uk

Resident Involvement - Please speak to your Housing Management Officer with issues relating to the newsletter, complaints, the tenant or leaseholder forums, estate inspections, fly-tipping, surveys, or support. The officers can be reached via email at TenancyOfficers@castlepoint.gov.uk

Any repairs or maintenance issues should be reported on the following numbers:

For General Repairs please ring MCP Property Services 24/7 call line on 01268 919076
Email: Castlepoint@mcp.community

For Gas Repairs please ring Aaron Services 24/7 call line on 01702 415891
Email: Chelmsford.admin@aaronservices.co.uk

For all other repairs please ring 01268 882326

Always check that the repair is our responsibility before calling. Your tenants handbook will inform you of which repairs you are responsible for in your property. Alternatively if you can view and download the relevant booklet here: Repairs and Maintenance - Book Three[pdf] 341KB

If you need support or information relating to bidding, applications, the housing register or transfers, or our sheltered schemes please call 01268 882330.

Garages enquiries - please call 01268 882357.

If you have any issues surrounding homelessness please contact our Housing Options team on 01268 882200.