Coronavirus (COVID-19) Update
In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.
Whilst the offices are closed to visitors, our operating hours remain unchanged. You are still able to access services and information from the website 24/7 and via email and phone during operating hours.
For information and advice on the Council’s response to coronavirus (COVID-19), changes to Council services, the support that is available to residents and businesses, and to volunteer to help in your community, please see our Coronavirus information page
We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council
How to Claim
Housing Benefit / Universal Credit / Local Council Tax Support
If you are on a low income you could be entitled to have help with paying your rent or council tax.
Housing Benefit or Universal Credit
You will receive help from:
Castle Point Borough Council's Housing Benefit department
If you are
- pension age; or
- living in temporary or supported accommodation. This is accommodation provided by a landlord in the social or voluntary sector where the claimant is provided with care, support or supervision by the landlord or by someone acting on the landlord’s behalf.
- Complete an Online Housing Benefit and Local Council Tax Support Claim Form.
If you are working age and none of the above apply to you, you will need to make a claim for Universal Credit via the Department for Work and Pensions (your local Job Centre Plus).
If you are entitled to claim Universal Credit you must claim it online. If you need help making your claim, call the Universal Credit helpline 0800 328 5644 (8am to 6pm, Monday to Friday). If you claim Universal Credit you will still need to claim Council Tax Support separately.
Discretionary Housing Payments
- The Discretionary Housing Payment scheme is to assist Housing Benefit/Universal Credit claimants who may need further help with their housing costs.
- The council receives some money from the Government towards the Discretionary Housing Payment scheme. The amount we can spend is limited and not everyone who claims a Discretionary Housing Payment will be given assistance.
- Online Discretionary Housing Payment form
Advice and Support
Please see the advice and support timetable Advice & Support Timetable[pdf] 311KB showing what is available across the borough for free.
Privacy Notices are available to reflect the new General Data Protection Regulations that came into force from 25th May 2018.