By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
If you are on a low income you could be entitled to have help with paying your rent or council tax.
You will receive help from:
Castle Point Borough Council's Housing Benefit department
If you are
If you are working age and none of the above apply to you, you will need to make a claim for Universal Credit via the Department for Work and Pensions (your local Job Centre Plus).
If you are entitled to claim Universal Credit you must claim it online. If you need help making your claim, call the Universal Credit helpline 0800 328 5644 (8am to 6pm, Monday to Friday). If you claim Universal Credit you will still need to make an online claim for council tax support separately. Further information on Council Tax Support.
To supply evidence to support your claim is simple. All you need to do is photograph or scan your documents; save them on your smart phone, tablet or computer, and then upload your photograph or documents via our website. https://www.castlepoint.gov.uk/upload-evidence
Privacy Notices are available to reflect the new General Data Protection Regulations that came into force from 25th May 2018.