How to Claim

Housing Benefit / Universal Credit / Council Tax Support

If you are on a low income, you could be entitled to help with paying your rent or council tax.

Housing Benefit or Universal Credit

You will receive help from our Housing Benefit department if you are:

  • pension age; or
  • living in temporary or supported accommodation.

    This is accommodation provided by a landlord in the social or voluntary sector where the claimant is provided with care, support or supervision by the landlord or by someone acting on the landlord’s behalf

If this applies to you, please complete the following form:

Online Housing Benefit and Local Council Tax Support Claim Form


If you are working age and none of the above apply to you, you will need to make a claim for Universal Credit via the Department for Work and Pensions (your local Job Centre Plus).

If you are entitled to claim Universal Credit you must claim it online. If you need help making your claim, call the Universal Credit helpline 0800 328 5644 (8am to 6pm, Monday to Friday). If you claim Universal Credit you will still need to make an online claim for council tax support separately.

Further information on Council Tax Support


Discretionary Housing Payments

  • The Discretionary Housing Payment scheme is to assist Housing Benefit/Universal Credit claimants who may need further help with their housing costs.
  • The council receives some money from the Government towards the Discretionary Housing Payment scheme. The amount we can spend is limited and not everyone who claims a Discretionary Housing Payment will be given assistance.

Online Discretionary Housing Payment form


Need to send us evidence for your claim?

To supply evidence to support your claim is simple. All you need to do is photograph or scan your documents; save them on your smart phone, tablet or computer, and then upload your photograph or documents via our website.

Upload documents/ evidence online


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