Reduced Services
Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
Help and Advice
This page provides specific information to assist you, your family and businesses to manage money, debt and other related matters. Just click on your chosen subject matter.
- Benefits and financial support (GOV.Uk, Tax Credits and Turn to Us)
- Businesses (Self Employed and Business Rates)
- Debt Advice and Support
- Employment issues
- Energy Efficiencies (saving you money)
- Housing Options, Repossession and Shelter
- Need help with your rent or council tax?
Advice and Support Timetable - please note the advice & support timetable currently suspended due to coronavirus.
Please see the advice and support timetable Advice & Support Timetable[pdf] 311KB showing what is available across the borough for free.
Other useful information for people who are
Armed Forces
Disabled
Mental Health Support
- CAVS Ways to Wellness (Castle Point Association of Volunteers)
- Child & Adolescent Mental Health Team
- Childline
- CRUSE Bereavement
- MIND
- Papyrus
- POhWER
- Rethink
- Samaritans
- The Ship Directory (Southend Info Point and Directory for Adults, Children & Families