Reduced Services
Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page.
Help and Advice
This page provides specific information to assist you, your family and businesses to manage money, debt and other related matters. Just click on your chosen subject matter.
- Benefits and financial support (GOV.Uk, Tax Credits and Turn to Us)
- Businesses (Self Employed and Business Rates)
- Debt Advice and Support
- Employment issues
- Energy Efficiencies (saving you money)
- Housing Options, Repossession and Shelter
- Need help with your rent or council tax?
Advice and Support Timetable - please note the advice & support timetable currently suspended due to coronavirus.
Please see the advice and support timetable Advice & Support Timetable[pdf] 311KB showing what is available across the borough for free.
Other useful information for people who are
Armed Forces
Disabled
Mental Health Support
- CAVS Ways to Wellness (Castle Point Association of Volunteers)
- Child & Adolescent Mental Health Team
- Childline
- CRUSE Bereavement
- MIND
- Papyrus
- POhWER
- Rethink
- Samaritans
- The Ship Directory (Southend Info Point and Directory for Adults, Children & Families