Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, our operating hours remain unchanged.

You are still able to access services and information from the website 24/7 and via email and phone during operating hours.

For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.

For information on our services, including waste collections, please see our Service update and information page

For information on businesses and business rates, please see our Business advice page


Business Rates

Business Rates Retail Discount - updated 25 March 2020

The government has today announced that the expanded Retail Discount Relief for 2020/21 will now also apply to Estate Agents, Letting Agents and Bingo Halls, all of which have been closed as a result of the Covid-19 measures.

Business Support Grants Fund - Updated 24 March 2020

The current proposal is that all properties in receipt of small business rates relief on 11th March, including those in receipt of tapered relief, will be eligible for a grant payment of £10,000.

Properties that do not qualify are:

• Properties occupied for personal uses. Examples of where there may be personal use include private stables and loose boxes, beach huts and moorings.
• Car parks and parking spaces.
• For the avoidance of doubt, businesses which as of the 11 March were in liquation or were dissolved will not be eligible. 

• Any changes to the rating list (rateable value or to the property) after the 11 March 2020 including changes which have been backdated to this date are ignored for the purposes of eligibility.

The Council will write to those eligible ratepayers shortly with the intention to begin paying the grants in early April. 

The Council is receiving numerous calls and enquiries regarding entitlement to grants. Please bear with us and refer to this website for information.

Please see


Budget Announcements – 11 March 2020

The Chancellor announced in the budget on 11 March 2020 a number of measures in respect of business rates. These were:

  • Business Rates Retail Discount – The government had already announced that Business Rates retail discount would be increased to 50% in 2020-21. To support small businesses affected by COVID-19 the government is increasing it further to 100% for 2020-21. The relief will also be expanded to the leisure and hospitality sectors.
  • Business Rates Pubs Discount - The government had also already announced the introduction of a £1,000 Business Rates discount for pubs with a rateable value below £100,000 in England for one year from 1 April 2020. To support pubs in response to COVID-19 the discount will be increased to £5,000.

Business Rate bills for 2020/21 have already been issued with 50% Retail Discount and Pub Discount of £1,000. The Council will endeavour to bring in the new levels of relief as soon as possible.

The Chancellor also announced that Government will also provide £2.2bn of funding for local authorities in England to provide a £3,000 cash grant to around 700,000 business currently eligible for small business rate relief or rural rate relief ‘to help meet their ongoing business costs’. 

Government Announcements - 17 March 2020

The Chancellor has announced further measures to help businesses as a result of the Coronavirus crisis. These were:

  •  Business Rates Retail Discount - This relief will be extended  to all qualifying properties in the retail, hospitality or leisure sector with a rateable value above £51,000. The Council will issue revised bills to all qualifying properties shortly which will take account of these changes.
  •  Business Support Grants Fund -  The Chancellor has announced that the cash grant of £3,000 will be increased to £10,000 to businesses eligible for small business rate relief. Qualifying properties in receipt of retail discount will receive £25,000 where the rateable value is between  £15,000 and £51,000. A grant of £10,000 will be payable where the rateable is below £15,000.Properties whose liability is calculated using the small business multiplier but not in receipt of small business rates relief will not qualify for Business Support Grants, and neither will properties which are occupied for personal use e.g. private stables, beach huts and morrings even if they are in receipt of relief.
  • Nursery Discount 2020/21 - on 18 March the Government announced that many child care providers will pay no business rates in 2020/21. See guidance for local authorities here:

Please also see:

My Business Rate Bill

Information on Business Rates

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