Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Improvements and Adaptations

Who is responsible for decorating my home?

We will externally paint your home and any associated communal areas as part of our planned maintenance programme. It is anticipated that external painting will take place at least once every 5 years.

Under the terms of the Tenancy Agreement, you are responsible for the internal decoration of your home. If you were awarded a redecoration allowance when you first moved into your property, you must claim that allowance within six months of the start date of your tenancy.

Adaptations

What should I do if I am elderly or disabled and require aids and adaptations to my home?

If you feel you need aids and adaptations works carried out to your home, you should firstly contact Social Care Direct on 0345 603 7630 (or 0845 603 7630 - calls cost 5p per minute).

We may be able to help if you require aids and adaptations, for example grab rails, access ramps, stair lifts or a level access shower, we maybe able to provide assistance in installing these, but will require an occupational therapy referral.

Can I make improvements to my home?

Yes, you have a legal right to make improvements to your home but you must seek our written permission first.

Examples of improvements include:-

  • Changing kitchen units or kitchen layout.
  • Changing bathroom suites.
  • Installing a shower.
  • Installing patio doors.

We will normally give you permission to make improvements provided that:-

  • It is carried out by a qualified and experienced person to a professional standard.
  • You do not cause nuisance and annoyance to neighbours.
  • You do not make the property unsafe.
  • You agree to accept all costs of future repair, maintenance and servicing.
  • You do not damage or reduce the value of the property.

After the completion of all improvements, we will carry out an inspection.

Compensation

You may have a legal right to receive compensation for certain improvements when you leave the property, provided you asked for permission to do those works and received written confirmation from the Council. You should also have submitted all plans and estimates / costs to the Applications and Tenancy Services Section prior to the works being carried out. When you vacate the property, you must ensure that you leave fixtures and fittings in the property. i.e. if you have replaced a kitchen and wish to take that with you, you must replace the units.

Who to contact

If you want to make any alterations or improvements to your home or require further information on compensation for improvements undertaken, you can do so by:-

  • By writing to the Housing Services Manager, Housing & Communities Department, Council Offices, Kiln Road, Benfleet, Essex SS7 1TF.
  • By telephoning: 01268 88 2326
  • By making enquiries via an Occupational Therapist

Additional information