Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Inspections and emergency access to properties

When will it be necessary for an inspection to take place? 

If we are unable to determine the exact nature of your repair or maintenance request when you report it, it may be necessary for one of our housing staff to carry out a pre-inspection. 

In order to minimise the number of pre-inspections, it would assist our staff if you could provide as much information and detail as possible when requesting repair and maintenance work. 

In addition, in order to ensure that repairs standards are maintained and to check that the Council’s contractors have carried out the work issued to them, housing staff carry out post-inspections on a percentage of jobs.

Emergency access

In addition to requiring access for routine inspections, we also may require immediate access to your home to undertake emergency repairs. This may result in us not being able to obtain your consent in certain circumstances such as a gas leak or major water leak.

Under your tenancy agreement section 2.5(b) the Council is entitled to access your home to inspect the property or to carry out repairs or other works to the property or adjoining properties in accordance with the terms of the agreement.

Comments and feedback

Following any repairs, we may call you to carry out a short survey and welcome your views.