Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Inspections and emergency access to properties

When will it be necessary for an inspection to take place? 

If we are unable to determine the exact nature of your repair or maintenance request when you report it, it may be necessary for one of our housing staff to carry out a pre-inspection. 

In order to minimise the number of pre-inspections, it would assist our staff if you could provide as much information and detail as possible when requesting repair and maintenance work. 

In addition, in order to ensure that repairs standards are maintained and to check that the Council’s contractors have carried out the work issued to them, housing staff carry out post-inspections on a percentage of jobs.

Emergency access

In addition to requiring access for routine inspections, we also may require immediate access to your home to undertake emergency repairs. This may result in us not being able to obtain your consent in certain circumstances such as a gas leak or major water leak.

Under your tenancy agreement section 2.5(b) the Council is entitled to access your home to inspect the property or to carry out repairs or other works to the property or adjoining properties in accordance with the terms of the agreement.

Comments and feedback

Following any repairs, we may call you to carry out a short survey and welcome your views.