By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Under Section 28 (6) and (7) of the Localism Act 2011 the Council must have in place "arrangements" under which allegations that a member or co-opted member of the council has failed to comply with the council's Code of Conduct can be investigated and decisions made on such allegations.
If you wish to make a complaint against a member or co-opted member you will need to submit your complaint in writing using the Council's Complaint Form.pdf [pdf] 92KB and return it to: Mr Andrew Roby Smith, Monitoring Officer, Castle Point Borough Council, Kiln Road, Benfleet, Essex, SS7 1TF or email it to: firstname.lastname@example.org.
The Monitoring Office will review every complaint received and deal with the complaint in accordance with the Council's Complaints Procedure.pdf [pdf] 5MB.