Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our  Coronavirus information page

You are invited to view and contribute to the The Mayor's Covid Record of Reflection

Making a complaint against a member

Under Section 28 (6) and (7) of the Localism Act 2011 the Council must have in place "arrangements" under which allegations that a member or co-opted member of the council has failed to comply with the council's Code of Conduct can be investigated and decisions made on such allegations.

If you wish to make a complaint against a member or co-opted member you will need to submit your complaint in writing using the Council's Complaint Form.pdf [pdf] 92KB and return it to: Mr Andrew Roby Smith, Monitoring Officer, Castle Point Borough Council, Kiln Road, Benfleet, Essex, SS7 1TF or email it to:

The Monitoring Office will review every complaint received and deal with the complaint in accordance with the Council's Complaints Procedure.pdf [pdf] 5MB.