Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Making a complaint against a member

Under Section 28 (6) and (7) of the Localism Act 2011 the Council must have in place "arrangements" under which allegations that a member or co-opted member of the council has failed to comply with the council's Code of Conduct can be investigated and decisions made on such allegations.

If you wish to make a complaint against a member or co-opted member you will need to submit your complaint in writing using the Council's Complaint Form.pdf [pdf] 92KB and return it to: Mr Andrew Roby Smith, Monitoring Officer, Castle Point Borough Council, Kiln Road, Benfleet, Essex, SS7 1TF or email it to:

The Monitoring Office will review every complaint received and deal with the complaint in accordance with the Council's Complaints Procedure.pdf [pdf] 5MB.