Reduced Services
Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
Missed Collections/Collection Dates
Questions
- Can you collect garden waste if it is in the wrong colour bag?
- Can you collect my missed glass?
- Can you collect my missed food waste?
- Can you collect my missed Refuse?
Can you collect garden waste if it is in the wrong colour bag?
No - Only bags supplied by Castle Point Borough Council can be used. These sacks are made of corn starch which can be recycled along with the garden waste.
Back to Questions
Can you collect my missed glass?
Yes - Please ensure that it is the correct week for your glass collection. This can be confirmed via our recycling calendar.
We ask that your glass is placed in the yellow box supplied by the council and is available for collection by 7.00 am.
If you have complied with the above please contact us by telephone on 01268 882200.
Back to Questions
Can you collect my missed food waste?
Yes - Please ensure that it is your correct day for collection. This can be confirmed via our recycling calendar.
Your food/green waste must be made available for collection by 7.00 am.
If you have complied with the above please contact us by telephone on 01268 882200
Back to Questions
Can you collect my missed Refuse?
Yes - We ask that your refuse is out for collection by 7.00 am. View the waste calendar for collection dates.
If you have complied with the above please contact us by telephone on 01268 882200