Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page . 

Modernisation and the Decent Homes Standard 2010

What is the Council doing to modernise its housing stock?

We carry out annual stock condition surveys on a proportion of the Council’s housing stock to assess the need for repairs, maintenance and modernisation.

All Councils have to meet the Government’s Decent Homes Standard. Under the Government’s definition a decent home is one which is dry, safe, warm, has relatively modern bathroom and kitchen facilities and is in a good state of repair. We use information from the survey to prepare our planned maintenance programmes being mindful of meeting the Decent Homes Standard, which includes the following types of work:-

• UPVC windows and doors.
• Central heating.
• Kitchens and bathrooms.
• Roofs and chimneys.
• Electrical rewiring.

Who to contact

If you require further information on our planned maintenance programme, please contact the repairs section by telephoning 01268 882326.

Alternatively, you can do this online by completing an on-line reporting form . Please select "planned housing maintenance programmes" from the drop down menu on the form to ensure your request is dealt with correctly.