Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Modernisation and the Decent Homes Standard 2010

What is the Council doing to modernise its housing stock?

We carry out annual stock condition surveys on a proportion of the Council’s housing stock to assess the need for repairs, maintenance and modernisation.

All Councils have to meet the Government’s Decent Homes Standard. Under the Government’s definition a decent home is one which is dry, safe, warm, has relatively modern bathroom and kitchen facilities and is in a good state of repair. We use information from the survey to prepare our planned maintenance programmes being mindful of meeting the Decent Homes Standard, which includes the following types of work:-

• UPVC windows and doors.
• Central heating.
• Kitchens and bathrooms.
• Roofs and chimneys.
• Electrical rewiring.

Who to contact

If you require further information on our planned maintenance programme, please contact the repairs section by telephoning 01268 882326.

Alternatively, you can do this online by completing an on-line reporting form . Please select "planned housing maintenance programmes" from the drop down menu on the form to ensure your request is dealt with correctly.