Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Mutual Exchange

What is a mutual exchange?

An exchange is when you and another resident want to swap homes. It is normally the quickest way to find another home. You can swap with another Castle Point Council resident or a resident of a housing association or another local authority. To carry out a swap you need to have permission from us and any other landlord involved in the exchange.

For more information, please go to Mutual Exchanges within the FAQs section.

Homeswapper

Castle Point Council tenants who are interested in swapping their home can access online information about possible exchange options through the Homeswapper service. This service is free to our tenants who can register on www.homeswapper.co.uk. As part of the registration process Castle Point Council will be contacted to confirm that you are eligible to use the service.

Homeswapper is easy to use, gives residents local and national options, has powerful searching options, generates thousands of potential swaps and can be tailored to your needs with alerts by text and e-mail.

The Mutual Exchange Form can be found under the section 'printable forms' on the main housing page.