Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
What is a mutual exchange?
An exchange is when you and another resident want to swap homes. It is normally the quickest way to find another home. You can swap with another Castle Point Council resident or a resident of a housing association or another local authority. To carry out a swap you need to have permission from us and any other landlord involved in the exchange.
For more information, please go to Mutual Exchanges within the FAQs section.
Castle Point Council tenants who are interested in swapping their home can access online information about possible exchange options through the Homeswapper service. This service is free to our tenants who can register on www.homeswapper.co.uk. As part of the registration process Castle Point Council will be contacted to confirm that you are eligible to use the service.
Homeswapper is easy to use, gives residents local and national options, has powerful searching options, generates thousands of potential swaps and can be tailored to your needs with alerts by text and e-mail.
The Mutual Exchange Form can be found under the section 'printable forms' on the main housing page.