Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
|Every residence in Castle Point has a black-bag collection. This service is ONLY for all NON-RECYCLABLE material and is collected fortnightly|
Sometimes throwing things away can be confusing, but these items must always go in your rubbish and not your recycling.
|Disposable masks and gloves|
|Items too large for a black sack|
|Sharp objects, or with sharp edges e.g. knives, thin metal sheet, broken plastic with sharp edges etc.|
|Liquids (inc. engine oil & kitchen oil)|
|Gas cylinders or fire extinguishers|
|Soil, stones or rubble|
|All items must be presented within a black sack. Items that don’t fit in a sack will not be collected. Please see our Bulky Waste service for large items we can collect.|
To download a guide to non-recyclable waste:
|Each property only receives one free roll of black sacks, equivalent to one sack per week. The delivery takes place every Spring. You do not have to use the specific council supplied black sacks - you can use purchase sacks from any shop/online to present your waste in.|