Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Non-recyclable waste

Non-recyclable waste  

Every residence in Castle Point has a black-bag collection. This service is ONLY for all NON-RECYCLABLE material and is collected fortnightly

Sometimes throwing things away can be confusing, but these items must always go in your rubbish and not your recycling.

Yes

Nappies
Alternative: try cloth nappies

Yes

Crisp packets
Alternative: recycle via Terracycle

Yes Disposable masks and gloves
Yes Plastic bags
Yes Food pouches
Yes Broken toys
Yes Pyrex
Yes

Drinks glass
Alternative: donate for reuse

Yes Broken crockery
Yes Pet poop
Yes Pet litter

Waste you that will not be collected as refuse

N Items too large for a black sack
N Sharp objects, or with sharp edges e.g. knives, thin metal sheet, broken plastic with sharp edges etc.
N Paint
N Oil
N Broken glass
N Liquids (inc. engine oil & kitchen oil)
N Gas cylinders or fire extinguishers
N Plaster board
N Soil, stones or rubble
N Tyres

Large items

Black sack All items must be presented within a black sack. Items that don’t fit in a sack will not be collected. Please see our Bulky Waste service for large items we can collect. 

To download a guide to non-recyclable waste:

Refuse - how to....[pdf] 500KB

Bulky waste collections Recycling Centre for Household Waste

Sack Delivery

Black sack Each property only receives one free roll of black sacks, equivalent to one sack per week. The delivery takes place every Spring. You do not have to use the specific council supplied black sacks - you can use purchase sacks from any shop/online to present your waste in.