Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Non-recyclable waste

Non-recyclable waste  

Every residence in Castle Point has a black-bag collection. This service is ONLY for all NON-RECYCLABLE material and is collected fortnightly

Sometimes throwing things away can be confusing, but these items must always go in your rubbish and not your recycling.


Alternative: try cloth nappies


Crisp packets
Alternative: recycle via Terracycle

Yes Disposable masks and gloves
Yes Plastic bags
Yes Food pouches
Yes Broken toys
Yes Pyrex

Drinks glass
Alternative: donate for reuse

Yes Broken crockery
Yes Pet poop
Yes Pet litter

Waste you that will not be collected as refuse

N Items too large for a black sack
N Sharp objects, or with sharp edges e.g. knives, thin metal sheet, broken plastic with sharp edges etc.
N Paint
N Oil
N Broken glass
N Liquids (inc. engine oil & kitchen oil)
N Gas cylinders or fire extinguishers
N Plaster board
N Soil, stones or rubble
N Tyres

Large items

Black sack All items must be presented within a black sack. Items that don’t fit in a sack will not be collected. Please see our Bulky Waste service for large items we can collect. 

To download a guide to non-recyclable waste:

Refuse - how to....[pdf] 500KB

Bulky waste collections Recycling Centre for Household Waste

Sack Delivery

Black sack Each property only receives one free roll of black sacks, equivalent to one sack per week. The delivery takes place every Spring. You do not have to use the specific council supplied black sacks - you can use purchase sacks from any shop/online to present your waste in.