Reduced Services

Christmas and new Year closure

Christmas treeThe Council offices will be closed from 4.45pm Friday 21 December 2018 and will re-open at 8.45am on Wednesday 2nd January 2019.

Emergency calls may be made throughout the holiday period on 01268 758357

Castle Point Borough Council wishes all its residents a Merry Christmas and good wishes for the forthcoming year.

Updated: 5 December 2018

Refuse Collection

Questions

Can I have an Assisted Collection form?

Please Note: This service is only for an elderly / disabled resident who has difficulty in putting out their refuse / recycling.

Please contact us (including your name and address) recycling@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can send the form to you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF to collect one.


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When will my bulky waste be collected?

Your bulky waste will normally be collected within two weeks from us processing your request.

If your waste has not been collected after this period please e-mail us (including your name and telephone number) bulkywaste@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can investigate.

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Can you collect rubbish, large items, settees, chairs, fridges etc from my home (e.g. bulky waste)?

We provide a bulky waste service of household items of waste e.g. tables, chairs, beds etc.

Please see the link below for more information:

Bulky Waste Icon


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If I buy a wheelie bin will the refuse collectors empty it?

No - because we maintain a black bag collection service. We have no plans to provide a wheeled bin collection service for refuse at present.  But you can store your waste in a wheeled bin if you chose.  If you choose to store your black bags in a bin it must be removed from the bin before collection by our Refuse Collection Service.

Please ensure that your refuse if out for 7.00 am on your day of collection.


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Why don't you provide a wheelie bin service?

Because we are committed to recycling. Research has shown that wheelie bins actually increase waste and reduce recycling.

We maintain a black bag collection service and have no plans at this point in time to adopt wheelie bins for refuse collection.

We do however, supply different bags / containers for various waste items so that you can recycle.


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Where can I purchase black refuse sacks?

They can be purchased from any supermarket, market or shop.


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I have not received my black/pink sacks

Each property receives one free roll of 26 black sacks, two rolls of 39 pink sacks per year.

These are delivered in Spring each year, if have not received your delivery please call 01268 882200.

All free black sack rolls must be claimed by end July. After this time all rolls must be purchased.  Pink sacks can be collected from the normal sites.

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Can you collect my missed Refuse?

Yes - We ask that your refuse is out for collection by 7.00 am. View the waste calendar for collection dates.

Recycling Calendar

If you have complied with the above please contact us by telephone on 01268 882200.


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