Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Request an Anti-social Behaviour (ASB) Case Review

(Also known as a Community Trigger)

A new measure designed to give victims and communities a way to demand effective action by requesting a review of their ASB case.

The Anti-social Behaviour, Crime and Policing Act 2014 has introduced the Community Trigger referred to as Anti-social behaviour case review which is a process that victims and communities can use to ask agencies to deal with persistent anti-social behaviour through a review process and appeal stage.

For the purpose of the ASB Review anti-social behaviour is defined as behaviour that is likely to cause harassment, alarm or distress to any member of the public.

The Trigger does not replace the complaints procedures of an individual organisation, or business, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

To qualify for an Anti-social Behaviour (ASB) Case Review

The ASB Case Review can be requested if you have;

  • Reported Anti-social behaviour to the Council, the Police or your housing provider three or more times, relating to the same issue, in the past 6 months; or
  • If you have reported Hate Crime to the Council, the Police or your housing provider just once in the last 6 months; and
  • The reports you have made about anti-social behaviour or hate crime must have been made within one month of the alleged incident taking place; and
  • The request must be made within six months of the reports about anti-social behaviour or hate crime being reported to the Council, the Police or your housing provider

What do I need to do?

Anti-social Behaviour Case Review Application Form [pdf] 221KB

email:, telephone the Community Safety Officer on 01268 882461 or write to:

Head of Partnerships and Safer Places
Castle Point Borough Council
Kiln Road
Essex SS7 1TF

What information will I need to give?

The ASB Case Review request form is very detailed and you will be asked to provide details of:

  • Dates when you made a complaint and Anti-social behaviour (ASB) or Hate to the Council, the Police or your housing provider
  • Who you reported the incident/s to
  • Incident or reference numbers you have been given
  • Plus further information about the incidents reported

See case Review Guidance for further information on what you will be asked to provide. (link to ASB Case Review Guidance)

What happens next?

A response will be sent to applicant within 10 working days confirming that their request has been received and if the threshold has been met.

If the threshold is met the Council will co-ordinate the request to partner organisations to identify their involvement and require them to participate in an ASB Case Review. (to be held within 10 working days)

The Review panel will meet and review the previous actions in response to the victim’s reports of ASB. Recommendations will be made to relevant agencies regarding any future action that will need to be undertaken.

The Chair of the meeting will write to the applicant detailing:

  • The outcome of the case review
  • Any recommendations made
  • The appeals process

The applicant should receive this with 10 working days of the meeting being held.

What if a request does not quality for a case review?

If the applicants request does not qualify for an ASB Case review then they will receive a letter confirming the outcome explaining why the request was turned down along with details of the appeal process.

Appeals and complaints; if the applicant is unhappy with the outcome

You can appeal the decision and outcome of your ASB Case Review. You must submit your appeal in writing within 21 days of receiving your outcome letter.

Your appeal will be forwarded to the chair of the Rochford Community Safety Partnership (CSP) who will review the details of the case and decide if there are grounds for an appeal. The Chair of the CSP will also notify the Essex Police and Crime Commissioner of the appeal decision.