Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our  Coronavirus information page

You are invited to view and contribute to the The Mayor's Covid Record of Reflection

Housing Services Message

We are currently running a Housing Allocation Policy Consultation until 4th March – we would welcome your comments.

Sheltered Housing

Castle Point Borough Council has eight sheltered schemes within the Borough which offer self-contained accommodation for the over 60’s who are capable of independent living with some support.  There are 291 such units of supported accommodation, with three schemes in Benfleet, one in Hadleigh and four on Canvey Island. The Council employs Sheltered Housing Officers, and there is a full time Officer at each scheme.

What is Sheltered Housing?

  • Sheltered Housing generally applies to a group of apartments inside a communal building
  • Most of our sheltered housing schemes are made up of studio apartments, one bedroom flats and bungalows, and a few two-bedroom properties.
Our Sheltered Housing Schemes offer:
  • Communal lounge for variety of social activities
  • Well maintained gardens
  • Sheltered Housing Officer
  • Security door - entry system
  • 24 hour emergency services

Who can apply?

To qualify for Sheltered Housing you should be:
  • Aged over 60 years (for new applicants) or aged over 55 years (for existing CPBC tenants)
  • On Castle Point Council’s Housing Register or Transfer List
  • Require support

How to apply?


The amount of rent you pay will vary according to the size of the property.
Other charges may include:
  • Heating (hot water and heating)
  • Support Services (Sheltered Housing and Careline)
  • Laundry charge
If you are on a low income, you may be entitled to Housing Benefit towards your housing cost. For further information on how to claim benefits, please go to our Benefits section.

What is the role of the Sheltered Housing Officer?

Every resident of Sheltered Housing benefits from the added support of a Sheltered Housing Officer. They are on duty during the normal office hours of the Council (37 hours per week, Monday to Friday). Out of hours emergency calls are handled by Southend Borough Council’s Careline.
Sheltered Housing Officers provide residents with extra help such as:
  • Daily contact and/or visit to check on wellbeing and your needs
  • Liaising with statutory services and voluntary agencies on your behalf
  • Support planning
  • Reporting repairs
  • Management of the building
  • Responding to emergency situations.
  • Coordinating and Encouraging social interaction
Please note that the Sheltered Housing Officer will not be able to help you with personal care, housework or shopping. However, they can help you contact other services which may be able to help with these tasks.

Sheltered Housing Schemes in Castle Point

Below is a list of all the Sheltered Housing locations in Castle Point. Click on each one to view that particular scheme's details.

Applicants Guide to Sheltered Housing [pdf] 5MB