Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Street Collections licence

Licence summary

To collect money or sell articles for the benefit of charitable or other purposes in England or Wales, you require a street collection licence from your local council
 

Eligibility Criteria

No provision in the legislation
 

Regulation Summary

A summary of the regulation relating to this licence
 

Application Evaluation Process

No provision in the legislation
 

Will Tacit Consent Apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it.
 

Apply online

Apply to run a charitable collection

Street Collection Form of Accounts. [docx] 55KB
 

Failed Application Redress

Please contact your Local Authority in the first instance.
 

Licence Holder Redress

Please contact your Local Authority in the first instance.
 

Consumer Complaint

We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). From outside the UK contact the UK European Consumer Centre.
 

Other Redress

E.g. about noise, pollution, etc. Also should one licence holder complain about another.
 

Trade Associations

None