Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Tenant News

Tenant Newsletter: 

Our newsletters allow us to keep you updated with housing issues on a regular basis. Our latest Tenants Newsletter can be found here - Housing Newsletter March 2021.pdf 2MB

New Repairs Contractors:

General Repairs:
Castle Point is pleased to have awarded the new contract for the housing properties responsive repairs and maintenance service to MCP Property Services.
Castle Point Council tenants can report repairs and maintenance to MCP on:
Phone: 01268 919076

You can now report a repair and book an appointment via MCP's web portal click on the following link Postcode Picker ( and follow the basic steps to report your repair. The portal has helpful videos to assist you to fix the issue if you wish.

Gas Repairs:
We’re delighted to announce that we’ve re-awarded the delivery of our 3* Gas Servicing, Maintenance, Repairs, adhoc Installations and Statutory Electrical Testing Contract to Aaron Services.
Castle Point Council tenants can report gas repairs and servicing to Aaron Services on:
Phone: 01702 415891

Annual Report 2020:

2020 Housing Annual Report v1.2. [pdf] 546KB

We are required to publish and annual report to residents, providing information on our performance and to give you details of how you rent is spent, the work with have been doing to improve our properties and our plans for the coming year. If you would like a hard copy of this report, please contact Sharon Jewell on