Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
You and your Tenancy Agreement
Your tenancy agreement is a legal document and tells you all the rules about living in your property.
Different councils have different tenancies. These give you different rights and responsibilities.
Please also refer to the Tenants Handbook for guidance about living in your council home.
You can download the individual booklets of the handbook below.
A Summary Guide to Your Tenancy Agreement - Book One [pdf] 499KB
Paying your Rent - Book Two [pdf] 598KB
Repairs and Maintenance - Book Three[pdf] 341KB
Tenancy and Estate Management - Book Four [pdf] 377KB
Transfers and Exchanges - Book Five [pdf] 210KB
Buying Your Home - Book Six [pdf] 483KB
Ending Your Tenancy - Book Seven [pdf] 363KB
Getting Involved - Book Eight [pdf] 430KB
Our Housing Services - Book Nine [pdf] 244KB
Useful Numbers [pdf] 87KB