Reduced Services
Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
You and your Tenancy Agreement
Your tenancy agreement is a legal document and tells you all the rules about living in your property.
Different councils have different tenancies. These give you different rights and responsibilities.
CPBC Tenancy Agreement - 2020 Approved Draft.pdf [pdf] 264KB
Please also refer to the Tenants Handbook for guidance about living in your council home.
You can download the individual booklets of the handbook below.
A Summary Guide to Your Tenancy Agreement - Book One [pdf] 499KB
Paying your Rent - Book Two [pdf] 598KB
Repairs and Maintenance - Book Three[pdf] 341KB
Tenancy and Estate Management - Book Four [pdf] 377KB
Transfers and Exchanges - Book Five [pdf] 210KB
Buying Your Home - Book Six [pdf] 483KB
Ending Your Tenancy - Book Seven [pdf] 363KB
Getting Involved - Book Eight [pdf] 430KB
Our Housing Services - Book Nine [pdf] 244KB
Useful Numbers [pdf] 87KB