Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Am I Entitled to a Discount on the Purchase Price?

Am I entitled to a discount on the purchase price?
If you are eligible to buy your home the level of discount you will receive will depend on your “qualifying period”, and the maximum discount you can receive is set annually at a national level. The maximum discount will increase each year in April in line with the consumer price index (CPI).
For 2021/2022 the maximum discount is £84,600.
Your “qualifying period” is the time you have spent in total as a public sector tenant of a house or flat. It can also include time spent in other types of accommodation such as that provided by the armed forces; further examples are given below of eligible accommodation.
You can also count time spent with different landlords at different times and there is no need for continuous occupation. This eligible accommodation includes: -
• Castle Point Borough Council
• Any other “Right to Buy” landlord i.e. another Council, a registered social landlord (housing association) and a number of other landlords who let accommodation on secure tenancies.
• A large number of other public bodies, including the Commission for New Towns, Housing Action Trusts, police authorities, fire authorities, etc.