Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Council Strategies, Policies and Reports

Our Corporate Plan 2021- 24[pdf] 3MB is an important document that sets out the strategic direction for the organisation, based around our four priorities of: Economy & Growth; People; Place; and Environment. It was agreed by Full Council in September 2020 and will be refreshed each year.

For further details please contact Ben Brook on 01268 882220 or by e-mail:

Strategies to Improve The Borough

Strategies to Improve the Council

Audit, Inspection and Improvement Reports

Below are links to the Annual Audit & Inspection Reports