Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Council Strategies, Policies and Reports

Our Corporate Plan 2021- 2024[pdf] 3MB is an important document that sets out the strategic direction for the organisation, based around our four priorities of: Economy & Growth; People; Place; and Environment. It was agreed by Full Council in September 2020 and will be refreshed each year.

For further details please contact Ben Brook on 01268 882220 or by e-mail:

Asset Management


Council Rules and Procedures


Equality and Diversity

Finance and Risk

Fraud and Whistleblowing

Health and Safety

Human Resources and Equality


Information Governance 




Surveillance and Enforcement

Inspection and Improvement Reports

Below are links to the Annual Audit & Inspection Reports