Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Discretionary Housing Payments


The Combined DHP/EHF Policy for April 2021 is now available.

Combined DHP and EHF Policy April 2021.pdf


What is the Discretionary Housing Payment Scheme?

The Discretionary Housing Payment scheme was introduced to assist Housing Benefit claimants who may need further help with their housing costs.

The council receives some money from the Government towards the Discretionary Housing Payment scheme. The amount we can spend is limited and not everyone who claims a Discretionary Housing Payment will be given assistance.

Who can claim a Discretionary Housing Payment?

You must be receiving some Housing Benefit to be eligible to claim a Discretionary Housing Payment

You cannot receive more than the shortfall in your weekly eligible rent .

A Discretionary Housing Payment cannot help you with service charges not covered by the benefit scheme – such as heating, lighting, hot water, and other fuel costs or water rates, sewerage or other environmental costs

You cannot receive a Discretionary Housing Payment to make up for any reduction in other social security benefits as a result of any sanctions applied by the Benefits Agency

The amount awarded is entirely at the discretion of the council. Each individual case will be considered on its own merits. We will look at the individual circumstances of your claim and will consider the other options available to you before deciding whether to award a Discretionary Housing Payment.

If you wish to apply for a DHP please complete the electronic form Electronic form or print and complete the Discretionary Housing Payments.pdf [pdf] 313KB form and return it to us.