Reduced Services
Coronavirus (COVID-19) Update
In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.
Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.
Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page
We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council
Garden Waste FAQs
General
Do I have to move to a wheeled bin?
Will assisted collections still be available?
Wheeled bin
What is the subscription period?
What are the dimensions of the bins?
Do I have to subscribe through the online system?
Can I subscribe to a wheeled bin in instalments?
Can I get a refund if I change my mind?
Can I use sacks as well as a bin?
Do I need to use sacks within the bin?
What happens at the end of the year?
What is to stop my wheeled bin being stolen?
Can I share a bin with my neighbour?
Will the council be introducing wheeled bins for other service in the future?
Sacks
Why are the council increasing the cost of sacks?
Why are the council stopping the delivery of free green waste sacks?
Can I use up the old green waste sacks I have previously purchased?
Will sacks still be available through the libraries and council sports centres?
Will you still accept bundled material?
General
Do I have to move to a wheeled bin?
The subscription service is a completely optional service, residents can continue to use sacks if they wish
For full list click here:
Will assisted collections still be available?
Yes – these will still be available to those who require them
If I do not subscribe to a wheeled bin or purchase sacks will garden waste be collected in black sacks that are presented on refuse day?
No – these sacks will be stickered and returned to your property for re-presenting in the correct method of collection
Garden waste will still be taken without change at Recycling Centre for Household Waste, Canvey Road, Canvey Island
Will garden waste will still be taken without charge at Recycling Centre for Household Waste, Canvey Road, Canvey Island?
Yes – there are no changes planned for garden waste at this site
Wheeled bin
Bin deliveries are now taking place you will be notified of your delivery prior to the delivery being made. Bin will be delivered within 28 days of your subscription date.
What is the subscription period?
Subscriptions run from April to March. The subscription ends 31 March whatever time of year the subscription is taken out.
Yes – households can have multiple bins - simply request the number of bins that you would when subscribing
What are the dimensions of the bins?
H: 1070mm W: 580mm D: 740mm
Capacity: 240 litres
Do I have to subscribe through the online system?
The process is very simple and secure
We do not currently accept payments by cash or cheque
Can I subscribe to a wheeled bin in instalments?
No – the payment is required to be paid annually in one payment
Can I get a refund if I change my mind?
The subscription runs from April to March, we do not offer refunds if a resident chooses to stop their subscription early.
For full refund policy please see: *Terms & Conditions - click here[pdf] 159KB
Can I use sacks as well as a bin?
Yes – if you wish to use both methods of collection you can. You may wish to use sacks as extra capacity if you fill your bin as certain times of the year.
Do I need to use sacks within the bin?
No – all material should remain loose
What happens at the end of the year?
We will contact you asking whether you would like to continue with your subscription – if you do you will simply be asked to pay for another year. You will be then sent a bin sticker to prove that you have paid.
What is to stop my wheeled bin being stolen?
The wheeled bins will remain the property of the council at all times.
The bin will come with a tamper-proof sticker which identifies the bin to a specific address – if the bin is outside the wrong address it will be removed and returned to the rightful subscriber.
The tamper-proof sticker also has the year written on it to prove payment.
No – the council will only collect council supplied bins.
Can I share a bin with my neighbour?
Yes – the bin can only be registered to one property though
Will the council be introducing wheeled bins for other service in the future?
No – the council have no plans to extend wheeled bins to other services
Sacks
Why are the council increasing the cost of sacks?
The sacks will be significantly increased in specification – the increase in purchase price helps cover the cost of the new sacks
Why are the council stopping the delivery of free green waste sacks?
With the introduction of the subscription wheeled bins not every household will require/want green waste sacks
The sacks will be significantly increased in specification – the reduction of free sacks helps cover the cost of these new sacks
Can I use up the old green waste sacks I have previously purchased?
Yes – these will still be collected
Will sacks still be available through the libraries and council sports centres?
Yes available from:
The sacks are also available from our online shop:
www.biobag-uk.com/castlepoint
Will you still accept bundled material?
Logs or branches up to 7cm (3") in diameter and 1m (3') long will be accepted if tied together with twine, no need to attach a sack.
If you have larger quantities of Garden Waste can be collected as a special chargeable Bulky Waste collection, please contact recycling@castlepoint.gov.uk for more information.