Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Housing - Council Tenant Rent Arrears

You can find, view and request all sorts of information here;

You can read information that may be useful if you are a current or former tenant who is in rent arrears;

You will find out all sorts of useful information on debt, work and welfare advice;

You can request a balance or a statement of your rent account or any other information by completing a simple on line request form;

If you receive Housing Benefit/Local Council Tax Support or pay Council Tax you can now view this on line. Simply complete an on line request form and you will receive a password giving you access to your own account. You are able to view details of your Housing Benefit and Council Tax, check when a payment is due and what you have been paid and when, plus much more.

Make a Payment

If you need to make a payment you can Pay it online.

You can also make a payment by ringing 0300 456 0629 to use our automated service, which is available 24 hours a day 7 days a week. Mobile charges may apply. Please remember we do not issue receipts for credit/debit card payments.

Pay It