Reduced Services
Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Park FAQ's
Questions
- I wish to report an injured wild animal
- Where can I launch a jet-ski?
- How do I contact the Ramblers Association?
- I am complaining about the poor standard and / or lack of playground equipment at a park.
- I have a complaint / suggestion for making an improvement in the Parks or Open Spaces
- I have a complaint relating to a Ditch or Dyke.
- I want to report an overgrown / damaged tree in an open space in the Borough
- I want to report trees/branches belonging to the Council encroaching onto private property.
- I wish to report a dead animal in a park, woodland or open space.
- I wish to report that a swan is injured.
- I would like to complain about the grass cutting in Parks / Recreation Grounds.
- I would like to inform you / complain about the litter or rubbish in a public place
- I would like to join a Bowls Club, please could you tell me how I go about this?
- I would like to report an accident in an open space within the Borough
- I would like to report damage to a piece of Play Equipment as a result of vandalism.
- Please could you give me contact number for the Model Railway Club at Waterside Farm Recreation Ground
- Where can I use my skateboard in the Borough?
I am complaining about the poor standard and / or lack of playground equipment at a park.
The Council is in the process of seeking funding to replace or repair existing equipment. However, the playgrounds are inspected on a weekly basis. If the equipment is beyond economic repair, it is removed in the interests of health and safety.
Please contact us (including your name, telephone number and the playground in question) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate your concerns.
Alternatively you can visit the Open Spaces Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.
I have a complaint / suggestion for making an improvement in the Parks or Open Spaces
Thank you for bringing this to our attention. Please contact us (including your name, telephone number, the location and nature of your complaint or suggestion) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can consider your suggestion.
Alternatively you can visit the Open Spaces Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.
I want to report an overgrown / damaged tree in an open space in the Borough
Please contact us (including your name, telephone number, and a description of the location) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate.
Alternatively you can visit the Open Spaces Team at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.
I want to report trees/branches belonging to the Council encroaching onto private property.
Please contact us (including your name, telephone number, and a description of the location in question) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate.
Alternatively you can visit the Open Spaces Team at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.
I wish to report a dead animal in a park, woodland or open space.
Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the location of the dead animal) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can take action.
I would like to complain about the grass cutting in Parks / Recreation Grounds.
Please contact us (including your name, telephone number, a description of the location and the nature of the complaint) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200so that we can investigate.
Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.
I would like to inform you / complain about the litter or rubbish in a public place
Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the location of the rubbish/litter - public place) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can take action.
I would like to join a Bowls Club, please could you tell me how I go about this?
The Council has 3 bowl grounds which are leased to 3 Bowls Clubs. The names and contacts of the Bowl Clubs and where they operate are as follows:
- Castle Point Bowling Club operating at Woodside Park, Manor Road, Benfleet, Essex.
- Hadleigh Bowls Club operating at John H Burrows Recreation Ground, Rectory Road, Hadleigh, Benfleet.
- South Benfleet and Canvey Bowls Club operating at South Benfleet Playing Fields, Brook Road.
Please contact us (including your name, telephone number and where you wish to book) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 if you require further assistance.
I would like to report an accident in an open space within the Borough
An open space includes parks, woodlands, public playgrounds, allotments, cemeteries, sea walls and the foreshore areas
Please contact us (including your name, address and telephone number, location of accident, date and time, description of accident/injury/witnesses) info@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can investigate.
I would like to report damage to a piece of Play Equipment as a result of vandalism.
Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the playground in question) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200so that we can investigate this damage.
Where can I use my skateboard in the Borough?
There are two skateboard parks in the borough.
One is located at the South Benfleet Playing Fields behind Richmond Hall, Benfleet High Road - please contact Legacy XS Skateboard Club on 01268 565650.
The other is a free council site located behind Waterside Farm Sports Centre, Sommes Avenue, Canvey Island.