Reduced Services

Email Issues

We have been experiencing a problem with our email system. Any emails sent to the council from 17.00 on Friday until 14.20 on Monday the 24th September have not been delivered. Please accept our apologies for any inconvenience this may have caused.

Updated: 14:40 24 September 2018

 

Park FAQ's

Questions

I wish to report an injured wild animal

You will need to contact the Wildlife Rescue Service on 01268 752923 or the RSPCA on 0870 55 55 999.

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Where can I launch a jet-ski?

There is an area for the launching of sailboards but jet skis/bikes are not permitted to launch from the foreshore.

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How do I contact the Ramblers Association?

Please contact the Rochford and Castle Point Ramblers Association’s Secretary on 01268 786620.

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I am complaining about the poor standard and / or lack of playground equipment at a park.

The Council is in the process of seeking funding to replace or repair existing equipment. However, the playgrounds are inspected on a weekly basis. If the equipment is beyond economic repair, it is removed in the interests of health and safety.

Please contact us (including your name, telephone number and the playground in question) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate your concerns.

Alternatively you can visit the Open Spaces Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.

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I have a complaint / suggestion for making an improvement in the Parks or Open Spaces

Thank you for bringing this to our attention. Please contact us (including your name, telephone number, the location and nature of your complaint or suggestion) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can consider your suggestion.

Alternatively you can visit the Open Spaces Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.

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I have a complaint relating to a Ditch or Dyke.

Please contact the Environment Agency Flood Defence team on 03708 506 506 as they are responsible for these.

Environment Agency web-site

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I want to report an overgrown / damaged tree in an open space in the Borough

Please contact us (including your name, telephone number, and a description of the location) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate.

Alternatively you can visit the Open Spaces Team at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.

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I want to report trees/branches belonging to the Council encroaching onto private property.

Please contact us (including your name, telephone number, and a description of the location in question) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can investigate.

Alternatively you can visit the Open Spaces Team at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.

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I wish to report a dead animal in a park, woodland or open space.

Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the location of the dead animal) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can take action.

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I wish to report that a swan is injured.

You will need to contact the Wildlife Rescue Service on 01268 752923 or the RSPCA on 0870 55 55 999.

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I would like to complain about the grass cutting in Parks / Recreation Grounds.

Please contact us (including your name, telephone number, a description of the location and the nature of the complaint) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200so that we can investigate.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF for further assistance.

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I would like to inform you / complain about the litter or rubbish in a public place

Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the location of the rubbish/litter - public place) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 so that we can take action.

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I would like to join a Bowls Club, please could you tell me how I go about this?

The Council has 3 bowl grounds which are leased to 3 Bowls Clubs. The names and contacts of the Bowl Clubs and where they operate are as follows:

  1. Castle Point Bowling Club  operating at Woodside Park, Manor Road, Benfleet, Essex.
  2. Hadleigh Bowls Club  operating at John H Burrows Recreation Ground, Rectory Road, Hadleigh, Benfleet.
  3. South Benfleet and Canvey Bowls Club operating at South Benfleet Playing Fields, Brook Road.

Please contact us (including your name, telephone number and where you wish to book) streetscene@castlepoint.gov.uk , or telephone us on 01268 882200 if you require further assistance.

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I would like to report an accident in an open space within the Borough

An open space includes parks, woodlands, public playgrounds, allotments, cemeteries, sea walls and the foreshore areas

Please contact us (including your name, address and telephone number, location of accident, date and time, description of accident/injury/witnesses) info@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can investigate.

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I would like to report damage to a piece of Play Equipment as a result of vandalism.

Thank you for bringing this to our attention. Please contact us (including your name, telephone number and the playground in question) streetscene@castlepoint.gov.uk, or telephone us on 01268 882200so that we can investigate this damage.

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Please could you give me contact number for the Model Railway Club at Waterside Farm Recreation Ground

Please contact Mr Alf Warren on 01268 735593

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Where can I use my skateboard in the Borough?

There are two skateboard parks in the borough.

One is located at the South Benfleet Playing Fields behind Richmond Hall, Benfleet High Road - please contact Legacy XS Skateboard Club on 01268 565650.

The other is a free council site located behind Waterside Farm Sports Centre, Sommes Avenue, Canvey Island.

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