Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Refuse Collection

Questions

Can I have an Assisted Collection form?

Please Note: This service is only for an elderly / disabled resident who has difficulty in putting out their refuse / recycling.

Please contact us (including your name and address) recycling@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can send the form to you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF to collect one.


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When will my bulky waste be collected?

Your bulky waste will normally be collected within two weeks from us processing your request.

If your waste has not been collected after this period please e-mail us (including your name and telephone number) bulkywaste@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can investigate.

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Can you collect rubbish, large items, settees, chairs, fridges etc from my home (e.g. bulky waste)?

We provide a bulky waste service of household items of waste e.g. tables, chairs, beds etc.

Please see the link below for more information:

Bulky Waste Icon


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If I buy a wheelie bin will the refuse collectors empty it?

No - because we maintain a black bag collection service. We have no plans to provide a wheeled bin collection service for refuse at present.  But you can store your waste in a wheeled bin if you chose.  If you choose to store your black bags in a bin it must be removed from the bin before collection by our Refuse Collection Service.

Please ensure that your refuse if out for 7.00 am on your day of collection.


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Why don't you provide a wheelie bin service?

Because we are committed to recycling. Research has shown that wheelie bins actually increase waste and reduce recycling.

We maintain a black bag collection service and have no plans at this point in time to adopt wheelie bins for refuse collection.

We do however, supply different bags / containers for various waste items so that you can recycle.


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Where can I purchase black refuse sacks?

They can be purchased from any supermarket, market or shop.


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When will the next delivery of sack be?

Pink & Black sack annual delivery - We are hoping to start sack delivery during May, but this may be delayed further.  The council are pushing our suppliers to supply us with the pink and black sacks as soon as possible.  Polythene suppliers are not only suffering from staff shortages as all industry is, but are also trying to supply the NHS with their requirement as soon as possible, for obvious reasons we want NHS supplies to take precedence.

Each property receives one free roll of 26 black sacks, two rolls of 39 pink sacks per year.

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Can you collect my missed Refuse?

Yes - We ask that your refuse is out for collection by 7.00 am. View the waste calendar for collection dates.

Recycling Calendar

If you have complied with the above please contact us by telephone on 01268 882200.


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