Refuse Collection



Why upholstered domestic seating waste requires to be incinerated and cannot be put in black sack?

 From 1st January 2023 Environment Agency (EA) has informed we need to incinerate all the upholstered domestic seating waste containing Persistent Organic Pollutants (POPs). These pollutants can accumulate in fatty tissues of humans and wildlife and have harmful impacts on human health and on the environment. The Law requires that POPS are destroyed. This means waste containing POPs must be incinerated and must not be re-used, recycled or landfilled. Currently, CPBC Landfill all black refuse waste, that means this type of waste requires to be separated from other waste and collected for incineration. Please check the link for further details:  Managing Disposal of Waste Upholstered Domestics Seating containing POPs[pdf] 131KB  

Government guidance: Manage waste upholstered domestic seating containing POPs - GOV.UK (

Back to Questions


What are the examples of upholstered domestic seating waste?

Upholstered seating or any item of soft furnished seating from any household or businesses that includes any part made of or containing leather, synthetic leather, soft furnishing, fabric or foam. For example: 
• sofas • sofa beds • armchairs • kitchen and dining room chairs • stools and foot stools • home office chairs • futons • bean bags, floor and sofa cushions 

Please note following items are unlikely to contains POPs: 
• items that are not upholstered, for example, a wooden chair without a cushioned or textile back, seat, or arms • deckchairs • wastes from manufacturing new domestic seating that the manufacturer can demonstrate do not to contain POPs 

Note: Mattresses, curtains, blinds and beds are not domestic seating and are not covered by this guidance

Back to Questions


How and Where to dispose upholstered domestic seating waste?

You should not dispose of your upholstered domestic seating waste in your black sack or using any other methods.

Please take it to your nearest Household Recycling Centre where a skip will be provided for this type of waste. Please contact the HWRC you are visiting and ask for advice on the waste you are disposing of before visiting.

Bulky Waste Collection service have resumed. Due to EA guidance, we can no longer collect POPs contaminated upholstered domestic waste seating with other bulky waste. The new bulky waste collection charges are as follows:

a. Upholstered domestic seating bulky waste - Minimum charge of £39 for up to 3 items, each additional item is £6 (with a maximum of 10 items).  More than 10 items by negotiation

b. Any other  bulky waste - Minimum charge of £39 for up to 3 items, each additional item is £6 (with a maximum of 10 items).  More than 10 items by negotiation

Back to Questions


Can I have an Assisted Collection form?

Please Note: This service is only for an elderly / disabled resident who has difficulty in putting out their refuse / recycling.

Please contact us (including your name and address), or telephone us on 01268 882200 so that we can send the form to you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF to collect one.

Back to Questions


When will my bulky waste be collected?

You will be told a collection date when you book your collection.  If your waste is not been collected on this day please e-mail us (including your name and telephone number), or telephone us on 01268 882200 so that we can investigate.

Back to Questions


Can you collect rubbish, large items, settees, chairs, fridges etc from my home (e.g. bulky waste)?

We provide a bulky waste service of household items of waste e.g. tables, chairs, beds etc.

For more information: Bulky Waste Collection

Back to Questions


If I buy a wheelie bin will the refuse collectors empty it?

No - because we maintain a black bag collection service. We have no plans to provide a wheeled bin collection service for refuse at present.  But you can store your waste in a wheeled bin if you chose.  If you choose to store your black bags in a bin it must be removed from the bin before collection by our Refuse Collection Service.

Please ensure that your refuse if out for 7.00 am on your day of collection.

Back to Questions


Why don't you provide a wheelie bin service?

We currently provide a black bag collection service. Changing the service to the wheelie bin service will require significant investment and change in collection operations. We continually review our services and strive to ensure all our services are value for money. 


Back to Questions


Where can I purchase black refuse sacks?

They can be purchased from any supermarket, market or shop.
Back to Questions


When will the next delivery of sacks be?

At the budget setting Council meeting earlier this year, it was decided that 2 rolls of Pink Sacks for recycling will be delivered to each household for annual delivery. Residents will need to supply their own black refuse sacks for non-recycling moving forwards.

See how you can recycle more and stop excess waste going to landfill:

Back to Questions

Will I receive a calendar and recycling guide with the annual delivery?

Our Calendar and recycling guide is available to view and download online at Castle Point - Recycling Calendar

Using the regularly updated online calendar conserves resources, produces less waste, and is convenient and available at any time, on any device.

If you know someone with accessibility issues or who does not have access to a computer/ smartphone that would require a printed calendar, please message us on Facebook or Twitter  or email at or phone us on 01268 882200.

Back to Questions


Can you collect my missed Refuse?

Yes - We ask that your refuse is out for collection by 7.00 am. View the waste calendar for collection dates.

Check your bin Day

If you have complied with the above please contact us by telephone on 01268 882200.

Back to Questions