Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page .  

Rough Sleeping

If you are rough sleeping or you are concerned about a rough sleeper, please alert the Council via the StreetLink website.

Severe Weather Emergency Provision (SWEP)

When very cold weather is forecast, at less than 0 degrees for 3 days, for the duration of the bad weather, we will provide temporary accommodation to rough sleepers.  

When SWEP is in place, the Housing Options Teams seeks to ensure that no has to sleep out on the streets.