Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Rough Sleeping

If you are rough sleeping or you are concerned about a rough sleeper, please alert the Council via the StreetLink website.

Severe Weather Emergency Provision (SWEP)

When very cold weather is forecast, at less than 0 degrees for 3 days, for the duration of the bad weather, we will provide temporary accommodation to rough sleepers.  

When SWEP is in place, the Housing Options Teams seeks to ensure that no has to sleep out on the streets.