What we’re doing to improve

We are committed to providing good quality, safe and affordable homes to our tenants, with access to good quality services that support tenants to live independently in thriving communities.

We take the Regulator's findings extremely seriously and acknowledge that we are falling short of these expectations.

We're taking urgent action to address these findings and will continue working with the Regulator until we have satisfied their concerns and achieved full compliance with the consumer standards for our tenants.

We want to reassure all our tenants that we are committed to making improvements as quickly as possible.

Some of the significant steps that have already taken place include:

Tenant engagement

• A Customer Relationship Manager has been appointed to lead on tenant engagement
• The Council has joined up with tenant engagement experts Tpas to develop a new tenant engagement approach
• An improved Complaints Policy that meets the requirements of the Housing Ombudsman is in place

Contractor management

• A Fire Risk Assessor has been recruited to review the fire safety assessments, liaise with tenants and put in place a fire management investment programme
• A contractor has started surveying a sample of properties to test compliance with the ‘Big Six’ health and safety compliance standards (fire safety, gas safety, electrical safety, lift safety, asbestos management, legionella)

Data

• Additional staff recruited with responsibility for data systems and accuracy.
• Work has started on procuring a new system to hold health and safety data including repairs

Programme management

• A new Programme Director has been brought in to lead the Housing Improvement Programme
• The Housing Improvement Programme Board, responsible for overseeing the Programme, has met twice