Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

We are aware of an issue in accessing the Castle Point Home Choice website – More information here

Care Leavers

If you are a care leaver with a local connection to Essex, you may be able to get help with housing from any council in Essex, though this will be dependent on your age and circumstances.

Planned Move-on's

Most care leavers in Essex should not need to approach a homeless service as this will be prevented by a planned move to independence with your personal advisor from Essex Social Care.

You may be offered short term supported housing to gain the skills to live independently and then be moved on into independent accommodation. In some cases, if your personal advisor believes that you are already have the skills to manage your own home you may be assisted by the local council to move into your own independent accommodation.

If you are homeless or threatened with homelessness, you should complete the following Housing Options Assessment Form.