By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Small cardboard items should be placed in a pink sack.
Larger cardboard items, or if there is a large quantity of cardboard please flatten and tie together with string and place under your Pink Sacks.
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Plastic containers and cans should be rinsed out to remove food residue, this is primarily due to the health and safety of the recycling operatives and to enable better quality recycling. This will also help to prevent the pink sacks being ripped open by scavengers.
Paper labels do not need to be removed.
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If the wrong materials are placed within the pink sack a sticker will be stuck on the sack explaining that the sack is contaminated. The sack will then be placed back on the resident’s property and a leaflet posted through their door explaining why the sack was not collected.
Glass will continue to be collected within the yellow recycling boxes as it is currently believed that this is best and safest method of collection for glass.
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All pink sacks are FREE and are available from:
Pink & Black sack annual delivery - Deliveries will start in early October and continue throughout November, if you have not received your sacks please email email@example.com
Each property receives one free roll of 26 black sacks, two rolls of 39 pink sacks per year.
Our Calendar and recycling guide is available to view and download online at Castle Point - Recycling Calendar. We are unable to deliver the printed calendar and recycling guide with 2022 annual delivery.
Using the regularly updated online calendar conserves resources, produces less waste, and is convenient and available at any time, on any device.
If you know someone with accessibility issues or who does not have access to a computer/ smartphone that would require a printed calendar, please message us on Facebook or Twitter or email at firstname.lastname@example.org or phone us on 01268 882200.
All “Pink Sack” recycling must be placed in pink sacks; as there is no limit to the number of sacks that you can have.
If recycling is placed within black sacks it will not be collected as recycling and will therefore not be recycled.
Additional sacks are FREE, you can have as many pink sacks as you require to recycle.
Rolls of sacks will be available for collection from:
The Pink Sack scheme is designed to make recycling as easy as possible for the public.
Surveys in Castle Point have shown that residents want recycling to be easier and this will make them recycle more. Evidence has shown that introducing a co-mingled scheme has dramatically increased the amount of waste being recycled.
Not all flats have the same refuse facilities and therefore this differs per site.
In general pink sacks will be placed within the bin areas, some areas will have additional bins and some areas will simply place their pink sacks in the bin area as they do with their refuse. Where flats use kerbside collections this will continue with the Pink Sack scheme.
No - The technology used to sort the Pink Sacks at a MRF (Materials Recovery Facility) has developed dramatically over the past decade. The MRF being used has the most advanced technology that can mechanically sort the materials to the same standard, if not better, as if the materials were collected separately. Collecting recyclables together therefore does not lead to recyclable materials being of poorer quality.
Please Note: This service is only for an elderly / disabled resident who has difficulty in putting out their refuse / recycling.
Please contact us (including your name and address) email@example.com, or telephone us on 01268 882200 so that we can send the form to you.
Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF to collect one.
There are a number of plastic types and formats, many of which must be separated from each other before they can be recycled. Automatic sorting equipment can be used to separate plastic pots, tubs and trays into different colours and types for example. However some plastic items such as films cannot be separated in the same way, and can cause issues in the sorting facility by wrapping around conveyors and preventing the automatic sorting technology from working properly.
Where plastic films are of a single type and colour (such as warehousing films or the pink recycling sacks) they can be collected and sent straight to the recycler without going through the sorting process. This is also why many supermarkets can take back your carrier bags for recycling.